Return Policy

At RIVEMELIY, we want our customers to enjoy a clear, straightforward, and reassuring return experience.

This Return & Refund Policy governs eligible purchases made through rivemeliy.com.

1. 30-Day Return Window

Patrons may initiate a return request within 30 days following confirmed delivery of an eligible order.

Prior to sending back any merchandise, you must contact our customer support team at service@rivemeliy.com.

Our specialists will evaluate your submission, verify eligibility, and supply precise return instructions and warehouse routing details. Please refrain from dispatching items without prior authorization, as unauthorized returns may encounter processing delays or rejections.

2. Return Eligibility Criteria

Unless an item arrives compromised, flawed, incorrect, or incomplete, returned vegetable slicers and kitchen tools should ideally meet the following standards:

• Unused or preserved in near-new condition
• Free from user-inflicted fractures, chips, or scratches
• Unaltered and complete with all original components (e.g., matching blades, container lids, or set accessories)
• Packaged securely within original protective cushioning materials to prevent transit damage

Proof of purchase, such as an order reference number, is mandatory for processing.

3. Opened or Evaluated Products

Opening an item for inspection does not forfeit your return privileges. However, preference-based returns of opened products must not exhibit excessive usage, structural modification, or customer-induced wear. Where an item depreciates significantly due to handling beyond what is necessary for basic inspection, appropriate value deductions may apply under applicable law.

4. Non-Returnable Items

Certain categories are ineligible for preference-based returns, including:

• Personalized or custom-ordered products
• Digital gift cards
• Clearance items explicitly designated as final sale
• Products severely damaged through customer mishandling

5. Damaged, Defective, or Incorrect Orders

Please inspect your RIVEMELIY products promptly upon arrival. This is vital for items containing sharp blades, clear containers, or precise mechanical components.

Should your order arrive broken, chipped, flawed, or inaccurate, please report it immediately with:

• Your order confirmation number
• Clear photographs highlighting the product or blade damage/defect
• Pictures of the interior cushioning and outer shipping box
• A photograph of the carrier shipping label

6. Return Shipping Costs

For preference-based returns (e.g., change of mind or stylistic preference), customers bear return freight expenses. Conversely, if merchandise arrives damaged, defective, or incorrectly supplied due to our oversight, RIVEMELIY will assume responsibility for return shipping arrangements.

7. Return Address & Packaging

Return facility addresses vary depending on logistics routing. Do not ship returns to our corporate headquarters unless explicitly instructed. Proper return routing will be supplied upon request approval. Customers must pack returned goods securely in thick cushioning to withstand transit pressures.

8. Inspection and Refunds

Upon receiving a returned parcel, our inspection team verifies its condition. Once approved, refunds are credited back to your original payment method. Financial institutions may require additional processing windows before funds reflect in your account balance.

9. Exchanges and Cancellations

Due to inventory fluctuations, direct product exchanges are subject to stock availability. If an item is unavailable, placing a new order following a completed return is recommended. To cancel an active order, email us promptly; however, cancellations cannot be guaranteed once fulfillment has commenced.

10. Contact Us

For assistance regarding returns, refunds, or damaged shipments, connect with our support desk: